Frequently Asked Questions
Everything you need to know about shopping at Planet Hollywood Vault.
Are the items sold on Planet Hollywood Vault authentic?
Yes, every item in our collection is 100% authentic. We source our vintage and contemporary pieces through verified channels to ensure you receive genuine fashion history.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days. International orders may take 10-21 business days depending on customs processing in your country.
What is your return policy for fashion items?
We offer a 30-day return policy for most items. Products must be in their original condition with all tags attached. Please note that certain limited-edition vault pieces may be final sale.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.